Publications

Selected Publications and Presentations

“Water Utilities Shift to AMI to Create Customer Service Benefits.” AWWA Webinar (“Foundations in Water Loss: Improving Customer Relations through Advanced Metering Infrastructure”), May, 2017.

Schlenger, Donald L. and David Hughes.  “Expert Guidance on Automatic Meter Reading (AMR) & Advanced Metering Infrastructure (AMI).” North American Water Loss Conference. December, 2015.

Schlenger, Donald L. and David Hughes.  “AMI and Water Efficiency:  What Are the Issues?”  Alliance for Water Efficiency Webinar, February, 2015.

“Upgrading from AMR to AMI: The Conundrum for Water Utilities.”  DistribuTech, February 2015.

“AMI for Water Utilities: The Project Manager’s Crash Course.”  DistribuTech Utility University, February 2015.

“New Value Streams: Consumer Engagement and Water Conservation for the Water Utility.”  Itron Utility Week, October 20914.

“Consumer Engagement H2O: The Water Utility Perspective.” Itron Utility Week, October, 2013.

“The Business Case for Smart Metering in Water: Justifying and Positioning an AMI Investment in a Dynamic Environment.” CSWeek. May, 2013.

“Smart Water Networks and AMI–Drivers, Challenges and Strategies.” DistribuTech, January 2013.

“New AMI Technologies Enable Major Changes in Water Utility Operations.” Southeast Regional Technology Transfer Conference. January, 2013

“How to Make AMI Happen–Challenges and Emerging Opportunities.” California Urban Water Conservation Council’s AMI Symposium, June, 2012.

Schlenger, D. and S. Tate. Advanced Metering Project Keys to Success. AWWA California-Nevada Section Conference, April, 2012

“How AMI Helps Create The 21st Century Water Utility.” AWWA Webcast (“AMI Improves Customer Service & Operational Efficiency”). February, 2012.

Schlenger, Donald L, David M. Hughes and Antony Green.  Advanced Metering Infrastructure – Best Practices For Water Utilities. Report 4000. Water Research Foundation. 2011

Schlenger, D. Water Utilities Begin the Shift to Advanced Metering Infrastructure. WaterWorld. August 2011.

Stop Doing That: Reengineering Kansas City Water Services Department’s Customer Service Using AMI. Annual AWWA/Water Environment Federation Utility Management Conference. February 2011.

Thiemann, Rob, Jay Haas and D. Schlenger. Reaping the Benefits of AMI: A Kansas City Case Study. Journal AWWA. April 2011.

Schlenger, Donald L. “Water Utility AMR: Pushing the Envelope.” Presented at AWWA 2008 Customer Service Conference/IMTech, Detroit, MI. April, 2008.

Schlenger, Donald L. Take a Fresh Look at Customer Service. Opflow. March, 2008

Schlenger, Donald L. Future Shock in Customer Service. Journal American Water Works Association, August, 2007

Schlenger, Donald L. “Preparing for the Coming Productivity Revolution in Customer Service.” Presented at AWWA Customer Service Conference/IMTech, Austin TX, March, 2007

Schlenger, Donald L. “Advanced Metering Systems for Water Utilities – Manager and Executive Briefing” AMRA Web-Seminar, presented March 2006

Schlenger, Donald L. “Automatic Meter Reading: Technologies, strategies, justification and implementation.” Presented at Metering Int’l Asia-Pacific Conference, Shanghai, January, 2005

Schlenger, Donald L. “How Financing Leverages the Business Case for AMR.” Presented at Metering Americas Conference, San Diego, March, 2004.

Schlenger, Donald L. “How to Negotiate a Winning AMR Contract.” Proc. AMRA 2003 International Symposium, Saint Louis.

Schlenger, Donald L. “Honolulu Board of Water Supply Builds Customer Relationship Management for Large Customers Around Fixed Radio AMR.” AMRA News, 2002.

Schlenger, Donald L. “Project Management Lesson No.1: Determine Needs and Benefits to Build a Meaningful Business Case.” and “Project Management Lesson No.2: Changing the Way Utilities Do Business.” AMRA News, 2002.

Schlenger, Donald L. “Building a Successful AMR Business Case.” Proc. AMRA 2001 International Symposium, Quebec.

Schlenger, Donald L, et al. “Field Computing: Competitive Edge in Service Delivery.” Sunday Seminar presented at AWWA Annual Conference and Exposition, June, 16, 2001, Washington, D.C.

Scott, Howard A. and Donald L. Schlenger. “AMR Facilitates Transition to Competitive Energy.” Electric Light and Power. March, 2000.

Schlenger, Donald L., et al. Joint Utility Meter Reading—A Collaborative Approach. Electric Power Research Institute, Palo Alto, CA, and American Water Works Association Research Foundation, Denver, CO. 1999

Schlenger, D. L. and J. Kidder. “Self-Directed Teams Lead Customer Service Improvements at Akron Public Utilities Bureau.” Presented at 1999 Water Environment Federation/AWWA Joint Management Conference.

Schlenger, D. L. “Strategies for Competitive Customer Service.” Presented at 1998 AWWA Annual Conf. and Exposition. Dallas, TX

Schlenger, D.L. “Modeling Technology-Enabled Improvements in Customer Service.” Presented at 1998 AWWA IMTech Conference, Reno, NV.

Schlenger, D. L. and M. J. Rettie. “Client-Server Computing – Is It Right for Your Water Utility?” Presented at 1994 AWWA Computer Conference, Norfolk, VA.

Schlenger, D. L. “AMR: A Systems Approach to Realizing Benefits.” Presented at 1994 AWWA Annual Conf. & Exhibition. New York City.

Schlenger, D. L., et al. Automation Management Strategies for Water Treatment Facilities. American Water Works Association. 1994.

Jacobs, J. K., D. L. Schlenger, et al. Instrumentation and Computer Integration of Water Utility Operations. AWWARF and Japanese Water Works Association, 1993.

Schlenger, D. L. “Transcendental Metering: The Promise of Advanced Metering Systems in the Third Information Era.” Presented at Australian Association for Metering and Customer Services Conf. Sydney. 1993.

Schlenger, D. L. “Lessons from the Gypsies’ Camp.” Presented at 1st Australian AMR Conference. Melbourne. 1991.

Schlenger, D. L. “Il Progetto `HOMER’: Una Delle Piu Importanti Realizzazioni Di Telelettura Su Larga Scala Nel Mondo.” Proc. S.I.M. Brunt Conference on New Technology. Milan, 1988.

Schlenger, D. L. and F. Gradilone. Automatic Meter Reading. American Water Works Association Research Foundation. 1991.

Crew, M. A., P. R. Kleindorfer and D. L. Schlenger. Governance Costs of Regulation for Water Supply. In Crew, ed., Regulating Utilities in An Era of Deregulation. MacMillan Press. 1987

Crew, M. A. and D. L. Schlenger. Opportunities for Regulations and Rate Design of Innovative Metering Technology in Water Utilities. In Crew, ed., Analyzing the Impact of Regulatory Change in Public Utilities. Lexington Books. 1985.

Schlenger, D. L. “Effectiveness of Seasonal Water Rates as a Conservation Measure.” Presented at NY Sec. American Water Works Association Annual Meeting. 1983.

Mann, P. C. and D. L. Schlenger. Marginal Cost and Seasonal Pricing of Water Service. Journal American Water Works Association. January, 1982.

Schlenger, D. L. and T. W. Cervino. Conservation: Rational or Rationale? Journal American Water Works Association. January, 1979.

Lauria, D. T., D. L. Schlenger, and R.W. Wentworth. Models for Capacity Planning of Water Systems. Proc. Amer. Soc. Civil Engineers. 1977.

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